Shipping & Returns

Shipping and Processing Time
Your order will be carefully packed and shipped within 1–2 business days.

Shipping Carrier
Shipping is insured via DHL or HERMES parcel post.
After shipping, you will receive a tracking number via email.

Delivery Times
Germany
• Delivery time: 1–4 business days

EU Member States
• Delivery time: 3–8 business days

Shipping Costs
Germany
• Shipping costs: €4.99
• Free shipping on orders over €49

EU Member States
• Shipping costs: €13.99

Returns
Non-personalized products can be returned within 14 days of receipt.

Please note:
• Personalized or engraved products are excluded from returns.
• The buyer bears the cost of return shipping.

If an order is returned to us due to an incorrect delivery address or non-collection, the buyer bears the costs for re-shipping.

Worn or Damaged Jewelry
Please only return items in unworn, undamaged, and original condition.
Worn or damaged items cannot be refunded.

Returns without Right of Return
Should items without a valid right of return be sent back to us (e.g., engraved or worn products), we reserve the right to pass on the incurred shipping and return costs.